From September 2025, the Benazir Income Support Programme (BISP) has officially closed all temporary camp sites. Payments will now be disbursed again through local shops, retailers, and HBL Konnect agents. This change aims to make the collection process easier, safer, and more convenient for millions of families across Pakistan.
Why Were Camp Sites Closed?
Although camp sites were initially introduced to centralize payments, they created multiple difficulties:
- Long travel distances for women, elderly, and disabled beneficiaries.
- Overcrowded environments leading to discomfort and safety issues.
- Unhygienic conditions, with no proper shade, drinking water, or toilets.
- Extended waiting hours under the sun or rain.
To reduce these challenges, BISP has shifted back to the shop-based payment system, which is more accessible and beneficiary-friendly.
What Does This Change Mean for Beneficiaries?
The September 2025 installment (Rs. 13,500) will now be collected from:
- Authorised BISP shops
- Registered retailers
- HBL Konnect agents
This decision helps families save time, money, and effort while ensuring payments remain secure with biometric verification.
How to Collect Your BISP Payment (Step-by-Step)
Step 1: Check Your Eligibility & Payment Status
- Send your 13-digit CNIC via SMS to 8171.
- Or, log in to the BISP 8171 web portal.
- Keep the SMS reply or portal screenshot for proof.
Step 2: Find an Authorised Shop
- Look for BISP/HBL Konnect banners or signboards.
- Confirm the shop’s authorization card or ID.
- Avoid dealing with middlemen who demand extra charges.
Step 3: Carry Your Original CNIC
- Always take your valid CNIC with you.
- If expired, update it at NADRA before collecting payment.
- Payments will be refused if CNIC is invalid or unverified.
Step 4: Complete Biometric Verification
- Place your thumb/fingerprint on the biometric machine.
- If the system fails, retry patiently.
- In case of repeated errors, request the shop to log a complaint and contact the BISP helpline.
Step 5: Collect Full Payment with Receipt
- Receive the full Rs. 13,500.
- Always demand a printed receipt showing: CNIC, amount, date, and shop details.
- Report any illegal deductions immediately to the helpline.
Example Case
A widow in Multan checks her payment status through 8171 and finds it marked as Payment Ready. She visits an authorised shop, completes biometric verification, and successfully receives Rs. 13,500 with a stamped receipt. Later, when a dispute arises, the receipt helps her resolve it without hassle.
Benefits of Shop-Based Payments
| Benefit | Why It Helps Beneficiaries |
|---|---|
| Convenience | Shops are located near homes, saving travel costs. |
| Comfort | No long queues in open-air camps under sun/rain. |
| Speed | Faster than crowded camp sites. |
| Accessibility | Easier for women, elderly, and disabled persons. |
| Security | Biometric verification ensures safe transactions. |
Possible Challenges
Even though the new system is better, some problems may occur:
- Crowding in rural shops during peak days.
- Biometric errors due to technical issues.
- Illegal deductions by dishonest agents.
- Lack of awareness in remote areas.
BISP has promised awareness campaigns and strict monitoring to control these issues.
Complaint & Helpline Support
If you face any issue while collecting payments:
- Call 0800-26477 (BISP helpline).
- Lodge a complaint on the 8171 web portal.
- Visit your nearest BISP Tehsil office with CNIC copies and complaint proof.
Quick Facts (September 2025)
- Installment Amount: Rs. 13,500
- Payment Mode: Shops, retailers, HBL Konnect
- Check Status: SMS CNIC to 8171 or use web portal
- Complaint Helpline: 0800-26477
FAQs
Q: Why were BISP camp sites closed?
Because they caused long travel, overcrowding, and safety risks. Shops are closer, safer, and more comfortable.
Q: Where can I collect my payment?
From authorised shops, retailers, or HBL Konnect agents with official BISP signs.
Q: What should I do if money is cut?
Report immediately on the BISP helpline and keep your receipt as proof.
Conclusion
The closure of BISP camp sites in September 2025 and the return to shop-based disbursements is a positive change for millions of families. By following the step-by-step guide, carrying your CNIC, and demanding a receipt, you can collect your Rs. 13,500 installment safely, quickly, and without stress.
